Contact information for a sympathetic ear

If you have any questions, need a sympathetic ear or further support, please do not hesitate to contact one of the following authorities:

Transgender Infopunt

The study is a collaboration between the Flemish Government and Transgender Infopunt. The Transgender Infopunt is a neutral, free and anonymous place for all questions about gender diversity and the transgender topic. Anyone who participates in this study may also contact the Infopunt for further follow-up, a sympathetic ear, or an appointment in person. Tel: 0800 96 316, or by email at You can also make an appointment online via

Lumi (formerly holebifoon)

Lumi is a free and anonymous phone line, also for transgender topics. Available on Mondays and Wednesdays from 6.30pm to 9.15pm (except on public holidays). Tel: 0800 99 533 (free), or by email via Chatting is possible on Monday, Wednesday and Thursday from 6.30pm to 9.15pm (except on public holidays) via


You can contact Tele-Onthaal – anonymously if you wish – with all your questions and problems. Tele-Onthaal can be reached 24 hours a day, 7 days a week on telephone number 106. Via the website you can also chat with Tele-Onthaal every evening and on Wednesday afternoons.

Ch@tline after sexual violence

This chatline answers questions about sexual violence and existing care and offers psychological support to victims of sexual violence and their support persons. Via the website you can chat on Monday from 6pm to 10pm, Wednesday from 2pm to 5pm and 6pm to 10pm, Thursday from6 pm to10 pm, and Friday from 11am to 2pm. As a victim of sexual violence, you can also always contact the Care Centres after Sexual Violence (ZSG) You can call or email a ZSG (also as a support person) or go to a ZSG. There are currently three services available in Belgium:


the Suicide Line 1813

1813 is the emergency number of the Suicide Line that you can call around the clock, 7 days a week, to talk about your suicidal thoughts. Your call is completely free and anonymous, whether you call from your mobile or landline. The number doesn’t even appear on your phone bill. Sometimes it can take a while to connect. Please wait until you are transferred. When the line is busy, you can choose to be connected to Tele-Onthaal. You can also chat every weeknight from 6.30pm to 10pm. On Friday, Saturday and Sunday, the chat service is open between 5pm and midnight.


1712 is a helpline for any citizen who has questions about violence, abuse and child abuse. Experienced care providers from the Centra voor Algemeen Welzijnswerk and the Vertrouwenscentra Kindermishandeling will assist you. They give you information and advice or refer you to further help.

For whom?

Have you experienced violence yourself? Are you concerned about someone else or do you have a suspicion of violence? Have you ever experienced violence and it still bothers you? Are you afraid that you will lose self-control and hurt someone unintentionally? Do you join a group of bullies and feel guilty about it?

By phone, every working day, from Monday to Friday, from 9 am to 6 pm.
Chat, every working day, Monday to Thursday, from 1 to 5 p.m. and from 6 to 10 p.m.
By email, always. You will receive an answer within two working days.

The call is free. The call is discreet: your call to 1712 will not appear on the telephone bill and you do not have to say who you are.

What does 1712 do?

They take the time to listen to you carefully. They provide information about the meaning of violence and abuse and about the functioning of aid and justice. They tell you what your rights are and how you can respond to situations of violence. They give advice. Together with you, they assess all the risks of the situation and discuss the actions you can take. They leave the decisions to you. Unless you, or whoever you’re calling about, is in danger. Then they spring into action. They can also refer you to a Centrum voor Algemeen Welzijnswerk or a Vertrouwenscentrum Kindermishandeling or another service.